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What You Agree To When Using konoislot

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits clear through DANA, OVO, and GoPay to how disputes are handled.

DANA, OVO & GoPay deposits coveredAccount eligibility by local lawWallet verification requiredFair use rules applyContact us for any term queries
konoislot What You Agree To When Using konoislot
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied incorrectly to your account, our support team can walk you through it. We handle term-related queries through live chat, email, and our in-app message channel — each routed to the same team that manages account decisions.

Team online

Live Chat

Reach the support team through the chat widget on any page. Available for term queries, account holds, and wallet payment disputes you need clarified quickly.

Email Support

Send term-related questions or formal dispute requests to our support address. We aim to respond within one business day for account and policy matters.

In-App Messaging

Log in to your account and open the message centre to raise a terms query directly. This channel is linked to your account record for faster context and review.

HOW WE HANDLE THIS

Account Security and Policy Practice

These terms aren't just legal text — they reflect how we actually operate your account. Below are the four areas we take most seriously when it comes to keeping your account fair, secure, and consistent with what these terms promise.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches your registered account name. Mismatches trigger a manual review before any withdrawal is processed.

Account Data Retention

We retain your account data for as long as your account is active and for a period after closure as required under applicable data rules. You can request a summary of your stored data through email support.

Session and Cookie Use

We use session cookies to keep you logged in and to remember your last lobby position. No session data is sold or shared with third-party advertisers. You can clear cookies at any time from your browser or app settings.

Term Change Notification

When we update these terms, we post a notice in your account dashboard and send a message to your registered contact. The change date is always shown so you know exactly which version applies to your account.

Your Questions About These Terms

These are the questions we get most often about how our terms work — covering account access, wallet payment rules, data requests, and what happens if something goes wrong with your account.

Yes. The same account terms apply regardless of which local wallet you use. Each wallet provider also has its own terms that run alongside ours without conflict.

We may suspend or permanently close an account that breaches these terms. Pending withdrawals are reviewed before any final action is taken on a suspended account.

Yes. Send a written request to our email support channel and we will provide a summary of your stored account data within a reasonable timeframe as required.

We post a notice in your account dashboard and send a message to your registered contact whenever terms are updated. The effective date is shown on the updated page.

Access depends on local law and eligible regions. We apply the same eligibility check across all Indonesia accounts, including accounts opened in regions like Bandar Lampung.

Contact us through live chat, email, or the in-app message centre within 30 days of the relevant transaction or decision. We prioritise term disputes raised within that window.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.